Return and Refund Policy
At Cracking IAS Books - Raja Sir IAS Academy, we want customers to receive their books and study materials in good condition. If you receive a damaged, defective, incorrect, or significantly different product, you may contact us for assistance.
1. Eligible Returns
A return or replacement may be considered in cases such as:
- Wrong book received
- Damaged book received
- Defective product
- Missing item from an order
- Product significantly different from the ordered product
2. Non-Returnable Products
For hygiene, copyright, and product-condition reasons, certain products may not be eligible for return once opened or used.
Generally, returns may not be accepted for:
- Books damaged after delivery due to customer handling
- Used books
- Books with writing, highlighting, or markings made by the customer
- Products without original packaging where applicable
- Products returned after the permitted return period
- Products purchased under clearly stated non-returnable offers
3. Return Request Period
Customers should report an eligible issue within [48 hours / 3 days / 7 days] of receiving the order.
Please contact us as soon as possible after delivery so that we can assess the issue.
4. Proof of Damage or Incorrect Product
For damaged, defective, or incorrect products, we may request:
- Photographs of the product
- Photographs of the packaging
- Unboxing video, where available
- Order number
- Description of the issue
This information helps us verify the claim and coordinate with the shipping partner where necessary.
5. Replacement
Where a return claim is approved and the same product is available, we may offer a replacement.
If the same product is unavailable, we may offer an appropriate alternative or refund, subject to the circumstances of the order.
6. Refunds
If a refund is approved, it will generally be processed to the original payment method used for the purchase.
The time taken to receive the refund may vary depending on the payment gateway and bank.
7. Return Shipping
For products received damaged, defective, or incorrectly supplied, [the store will bear the applicable return shipping cost / return shipping will be handled according to the case].
For other return requests, return shipping charges may be the responsibility of the customer, where applicable.
8. Refund Deductions
Where permitted and applicable, shipping charges, return shipping costs, or other non-refundable charges may be deducted from the refund.
9. How to Request a Return or Refund
Contact our customer support team with:
- Order number
- Name
- Registered email address
- Phone number
- Product name
- Reason for return/refund
- Photographs or supporting information, where required
Email: crackingias2@gmail.com
Phone: +91 98845 54654